Help & Support

FRITZ!Box VoIP diagnostics

You may help our support to find the cause of an issue quicker. In order to do that, generate the support data and the VoIP diagnostics data on your FRITZ!Box.

 

GENERATING SUPPORT DATA

Find out here how to generate support data on a FRITZ!Box.

 

GENERATING a Wireshark sample

Find out here how to generate a Wireshark sample on a FRITZ!Box.

 

GENERATING A DTrace SAMPLE

Find out here how to generate a DTrace sample on a FRITZ!Box.

 

After you gather all the necessary information, provide it to edpnet helpdesk for further analysis:

  • If you already have an open case running at edpnet helpdesk, attach the files to your ticket. 
  • Send the files by e-mail to edpnet. 
edpnet cookies

Functional (necessary) and analytical cookies are recommended for our edpnet website to work properly. They are not used to identify you as a visitor on our website. Edpnet also uses commercial/advertising cookies which are used to personalize advertisements on third party websites. These cookies are by default disabled. But you can choose to enable them below. Visit our Cookie Policy for details.

Settings
Commercial/advertising cookies are used to personalize advertisements. The intention is to display edpnet advertisements, which are relevant and attractive to the individual user, on third party websites. You can read who these third parties are in our Cookie Policy.
Accept recommended cookies