What is a Worry Free Installation for fiber

If needed a Proximus technician will install a Proximus fiber modem (ONT). Our technician connects your edpnet router and connects your computer to the network.

We will notify you of the planned installation date. The technician will call you before arrival.

IMPORTANT: it is very important that you know what to expect, and what not, as well as what we you need to do and think of beforehand. May we ask you to visit and carefully read the special webpage with all details. As they say, good agreements make good friends.

What do you need to prepare BEFORE the installation

• You should be available for the installation at all time at the telephone number that was provided during the ordering process.
• Upon arrival of the technician, you should be immediately available.
• It is crucial that you are aware of what the technician will do and will not do and where he needs to perform the work.
• Decide in advance where the fiber modem and router will need to be installed and make sure that the technician is being informed of this location upon his arrival.
• Make sure that you have the necessary security clearance, keys, passwords … in order to guarantee that the technician has immediate and smooth access to:
  • The building (if necessary, make the necessary arrangements with your security staff);
  • The room where the Proximus entry point in the building is located;
  • The server room (if necessary);
  • Any other location where the technician may need to perform work.
• Make sure networkcabling is present between the Proximus fiber modem and the room where the router is installed.
• Make sure that a 230V power socket is available at the location you want the fiber modem and the router installed.
• Remove any obstacles (furniture, boxes …) that may hinder the technician performing the installation.

THE INSTALLATION: What is included

• If required, a Proximus fiber modem installation IMPORTANT: If you are planning to install your edpnet router in another space than the one in which the Proximus fiber modem is located, or your router is currently installed there (like in a server room, an apartment, a specific office somewhere in the building, …), you must ensure that there is network cabling present between the Proximus entry point and the desired location. Proximus nor edpnet are responsible for any internal wiring.
• Installation and configuration of the router (obtained via edpnet).
• Testing the line quality and –speed.
• If the technician considers it as necessary, placing UTP cabling towards the fiber modem (max. 15 meters).
• Securing the wireless network.
• Connecting the router onto the network card of 1 PC (network card not included).

Transport costs and 1 work hour are included in the price, as well is the eventual cost of the fiber modem.

After the installation the technician will ask you to sign an intervention form.

THE INSTALLATION: What is not included

Any works not mentioned here-above as included are automatically NOT included, like for example, but not limited to, internal cabling works (between floors or rooms), the installation and/or configuration of any non-edpnet equipment, internal network or software...