Privacy policy

This privacy policy describes how we handle your personal data.

Edpnet does everything necessary to respect your privacy. Your personal data will only be used within the edpnet group and will never be passed on to third parties for commercial purposes without your consent. Edpnet does not sell your personal data to third parties.

1. Your personal data is our responsibility

Edpnet distinguishes different types of personal data, which can be combined:

As the law states, edpnet does not collect and process sensitive data relating to racial or ethnic origin, political or sexual preferences and health.

Your personal data is collected through various channels, as listed below, but not limited to:

For the processing of your personal data on our website and associated subsites, forms and applications, we kindly refer to our Cookie Policy page

Your personal data will be included in the database of edpnet nv, Bellestraat 30, 9100 Sint-Niklaas and will be used:

Edpnet does not apply automatic decision-making (whether or not based on profiling) to which legal consequences are attached or which can significantly affect you, unless:

You will be informed of this in advance, together with your right to demand human intervention and the way in which you can challenge this.

In case your personal data should be processed internationally, edpnet ensures through contractual or other measures that these data enjoy the same level of protection as the protection within the European Union, in accordance with European regulations.

2. General privacy choices

In general according to the opt-out rules:

If you do not wish to receive information about edpnet promotions via e-mail or if you have a specific preference in terms of communication channel (e.g. contact via fixed number or mobile number, etc.), you can at all times indicate / change this in your my edpnet account (under 'My administration', 'My personal details') or you notify edpnet by e-mail (info[at] Please note that the fact that you no longer wish to receive information about edpnet promotions does not affect our right to contact you within the framework of the execution of the agreement or if the law obliges us to do so.

Website visitors who are not edpnet customers will only be contacted by email or telephone after they have provided this personal information and have explicitly requested this.

3. Safety

Edpnet has taken all reasonable technical and organizational measures to protect your personal data against unauthorized access and use, loss or theft, such as: security of your passwords, encryption software, firewalls, antivirus, intrusion and anomaly detection, as well as control for the edpnet employees (the number of Employees who have access to your personal data are limited and access is only granted insofar as these specific data are required to perform their tasks properly).

If a data breach should occur with adverse consequences for your personal data, you will be informed in the circumstances provided by the law.

When receiving your data, we always use the coding technologies that are recognized as common standards within the IT sector. We have implemented the necessary security measures to prevent the loss, unauthorized use or modification of information that we receive from you. If we receive or transfer certain critical information, such as financial information, for example, we use a secure server. If we transfer data to third parties with whom we are contractually linked (such as online payment parties), these third parties must take sufficient security measures within the framework of the contract provisions, such as SSL encryption.

The content of the communication traffic that goes through the edpnet network such as fixed and mobile telephone calls, e-mails, text messages and the content of your surfing behavior on the internet is protected by the laws on telecommunications secrecy. This means that edpnet and edpnet employees are not allowed to take note of the existence or the content of such communication. Edpnet has taken the necessary security measures and has given the necessary instructions to employees to respect the telecommunication secrecy.

The number of edpnet employees who have access to your personal data is limited. Moreover, they are only granted access to carry out their duties properly.

If your personal data is consulted and processed outside the European Union, edpnet will do everything to ensure that your data is protected in accordance with European regulations.

The phone calls you make with our helpdesk can be included in the context of quality control. In this case, you will be informed of this in advance and will be asked for your explicit permission.

4. Retention periods for your personal data

Edpnet will not store your personal data longer than necessary. The retention periods may vary:

After these periods have expired, all data will be erased or anonymized.

5. Your privacy rights

You have a right of access, improvement, limitation, transfer and deletion with regard to your personal data. You can send a request (with date and signature) with a copy of your identity card to the address mentioned in article 6.

6. Practical

You can exercise your rights or file complaints about the processing of your personal data by contacting edpnet at the following address: EDPNET Belgium bv, for the attention of Data Protection Officer, Bellestraat 30, 9100 Sint-Niklaas or via privacy[at]edpnet[dot]com

Edpnet needs to verify your identity. Therefor we ask you to include a copy of your identity card with your request. You can exercise your privacy rights free of charge, unless your request is unfounded or excessive. Edpnet can then charge a reasonable fee, taking into account the administrative costs to be able to carry out the request, or refuse to execute the request.

If edpnet does not respond within 30 days to your request or if it refuses to do so in your opinion, or if our response does not meet your expectations, you can lodge a complaint with the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, or via, who will start a mediation procedure.

Edpnet may use your personal data for new purposes that are not yet provided for in our "privacy policy". In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our regulations for the protection of personal data and to give you the opportunity to refuse your participation.

Upon request we grant visitors to our site access to all information that we keep of them. If you wish to access this information, please contact us at the above address.

On request we offer visitors the opportunity to correct any incorrect data that we keep of them. If you wish to improve your personal data, please contact us at the above address.

If you feel that our site is not in accordance with our privacy policy, please contact us at the above address.

If this privacy policy is changed, you can always find the most recently published version on this page. If the law so requires, edpnet will inform you individually.

7. Legal information

Notice to European Users: this privacy statement has been drawn up with due observance of the obligations in art. 10 of the European Directive 95/46 / EC and the provisions of European Directive 2002/58 / EC.

This Privacy Policy text was last updated on 24/07/2023

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